Customer Service Advisor

Description

Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast–paced call centre environment?

THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.

As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience.

Pay & Hours

Pay: GBP12.71 per hour + potential bonus, subject to eligibility and applicable criteria

Typically Monday to Friday, 9 am – 5 pm, however weekly hours may vary depending on business requirements. Flexibility is required to work until 6 pm on weekdays and Saturdays where scheduled as part of the weekly rota.

Benefits

Opportunity to earn a bonus. Weekly Pay. Generous staff discount. On–site Gym Heavily subsidised on–site canteen. Themed Food Thursdays. On–site parking Weekly socials and staff events. WSET training. Continuous professional development opportunities. What you ll be doing

Handling inbound and outbound customer calls in a friendly, professional and efficient manner. Responding to customer enquiries via phone, email and live chat. Processing orders and managing customer accounts accurately. Providing product information and guidance to customers. Handling complaints with empathy and working towards positive solutions. Delivering a consistently high standard of customer service. Working towards individual and team targets. Supporting the wider team during busy periods. What we re looking for

Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer–facing environment we re also open to candidates from other backgrounds with transferable skills. Excellent communication skills and a friendly, confident telephone manner. A genuine passion for delivering great customer service. The ability to remain calm and professional in a busy, fast–paced call centre environment. Strong attention to detail and good computer literacy. A positive, reliable and team–oriented approach. Flexibility to support the needs of the business. Please note: This is a temporary position running until late December 2026.

If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we re looking for, we d love to hear from you.

Apply today with an up–to–date copy of your CV, and a member of our team will be in touch!

Ad ID: 5419138635