Customer Service Advisor

Description

Customer Care Advisor

Bridgwater

Working Hours: 37.5 hours (between 8am and 5pm) Full-time in-office until probation passed, then Hybrid (3 days in the office in Bridgwater, 2 days from home) – flexibility required depending on business needs

Permanent

Salary: £25,000 per annum

Role Overview:

We are seeking a proactive and detail-oriented Customer Care Advisor (Contracts) to join our client's team. This role is essential in ensuring the smooth management and delivery of customer orders for a leading bathroom products company operating across the Retail and Specification sectors in the UK and Ireland. The ideal candidate will have a professional attitude, excellent communication skills, and a customer-first approach to help drive customer satisfaction and support the company’s growth objectives.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries across all communication channels (phone, email, social media) in a professional, timely, and friendly manner.

Order Management: Handle the full order lifecycle, including stock availability, order placement, tracking, liaising with couriers, and communicating any delays or issues.

Quotation & Pricing: Process quotes and ensure accuracy in pricing, applying discounts, campaigns, and promotions, and managing outstanding projects.

Complaint Handling: Manage customer complaints professionally and work towards resolving issues efficiently, ensuring customer satisfaction.

Product Knowledge: Develop a strong understanding of the product range to provide knowledgeable support to customers.

Compliance: Stay updated with product regulations, legal requirements, and company procedures (including terms, returns, warranties) to ensure the correct products are offered.

Internal Collaboration: Work closely with the Sales, Supply Chain, and External Sales teams to resolve blockers and support overall business goals.

Customer Support: Provide timely and effective support to External Sales teams and Key Accounts, keeping customers updated on project progress and delivery timelines.

Continuous Improvement: Identify opportunities to improve service delivery and provide feedback for potential challenges, helping to refine processes.

Administrative Tasks: Maintain accurate records, ensure good housekeeping of quotations and project data, and adhere to department SLAs.

Skills and Experience:

Excellent verbal and written communication skills

A friendly, professional, and polite approach when dealing with customers

Strong attention to detail and organisational skills

Ability to manage multiple tasks and prioritise effectively

Problem-solving mindset with a keen eye for continuous improvements

Competence with Microsoft Office and ERP systems

Previous experience in a customer service role

Ability to work both independently and as part of a team

Strong rapport-building skills over phone, email, and chat

Flexibility and adaptability to changing demands

Positive, can-do attitude, with the drive to meet targets and deliver results

Self-motivated and capable of managing workloads efficiently

If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)

Closing date is 18.12.2025 - Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Ad ID: 5417536376