Customer Service Advisor

Description

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

To be considered for this role you will be required to have the ability to think outside the box and be a confident communicator across all platforms.

The salary for this position is £29,205 per annum and is a full-time, permanent position.

Benefits and Package for a Customer Service Advisor:

Salary: £29,205 per annum

Hours: Monday - Friday, 40 hours per week

Contract Type: Permanent

Location: Nailsea

25 days' holiday rising to 28 with length of service

Up to 20% combined pension contribution

Opportunity to buy or sell holiday

Pay increases yearly, rewarding your first three years of service

Performance-related bonus of up to 10%

Optimise Health Plan, supporting you with your healthcare costs

£1000 'Refer a friend/family' scheme

Life assurance of up to eight times your salary

Sustainable benefits, including electric vehicle and cycle2work schemes

A range of family-friendly policies, including enhanced maternity and paternity leave

Paid community day

Cashback and discounts from over 3,000 retailersKey Responsibilities of a Customer Service Advisor:

Answering inbound calls and responding to email queriers from customers who are also other businesses

Interacting with regional water companies and be multiskilled in a variety of other daily tasks

Delivering first-class and memorable customer service

Building rapport via all forms of communication

Confidently making and implementing decisions when necessaryKey Skills and Experience of a Customer Service Advisor:

You should have a positive "can do" attitude and be enthusiastic to learn new skills

You should want to exceed both your own and the customers' expectations

Excellent communication skills, both written and verbal is required

You will be required to have a willingness to adapt and respond to change

Being able to work to department targets, demonstrate resilience and reliability is also requiredIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Ad ID: 5416946101