Customer Service Adviser

Description

A local government organisation is seeking a confident and customer–focused individual to join their busy customer services team. This is a great opportunity for someone who enjoys helping others and thrives in a fast–paced, public–facing environment.

Key Responsibilities:

Responding to enquiries via phone, email, and online platforms. Logging and updating customer records accurately. Handling complaints with professionalism and empathy. Liaising with internal departments to resolve queries. Providing clear and helpful information about council services. Ideal Candidate:

Previous experience in customer service or contact centre roles. Strong communication and interpersonal skills. Comfortable using IT systems and databases. Able to manage multiple tasks and work under pressure. A proactive and positive approach to problem–solving. This role offers the chance to make a meaningful contribution to the local community while gaining valuable experience in the public sector.

Apply now to join a supportive team delivering excellent service to residents.

Ad ID: 5416919620