Customer Service Administrator

Description

Customer Service Administrator Temporary role to start ASAP

Harrow on the Hill (Hybrid)

35 hours per week

We are currently recruiting for a Customer Service Administrator to join a friendly and fast-paced team on a temporary basis, with the potential to become permanent.

This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent customer service.

The Role You will be responsible for delivering a high standard of customer service to both internal and external customers across multiple channels including phone, email, online platforms, social media, and written correspondence.

Working closely with internal teams and external partners, you will ensure customer queries are handled efficiently, professionally, and resolved in a timely manner.

Key Responsibilities

Respond to customer enquiries via telephone, email, and digital platforms

Provide accurate information, guidance, and support to customers

Build rapport with customers, demonstrating empathy and understanding

Escalate issues where necessary and ensure appropriate follow-up

Liaise with internal teams and partners to resolve queries

Maintain accurate records using customer service systems About You

Minimum 1 year experience in a customer service role

Experience working within a professional xjnqpsq office environment

Confident communicator with an excellent telephone manner

Able to build rapport and handle customer concerns with empathy

Strong problem-solving skills with the ability to escalate where required

Good IT skills and confidence learning new systems

Proficient in English and Mathematics What’s on Offer

Hybrid working

Supportive and collaborative team environment

Opportunity for the role to become permanent

Ad ID: 5418069794