Contact Centre Agent

Description

Job Description:

Title: Contact Centre Agent

Location: Redhill RH1 - fully onsite

Payrate: 13.30 per hour

Hours: 40/week

Start Date: 07/04/2026

End Date: 05/07/2026

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

Forward on escalated calls in the correct mannerMaintain and develop knowledge of pension schemesPeople

Provide support to the administration teamSupport team members during busy periodsWork as part of an effective teamClients

Answer the phones and respond to members queries to set service standardsProvide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brandCommunicate with members via emailMake outbound calls when requiredFinancial

Hit individual (KPI of 50 calls per day) and team targetsEnsure timely completion of timesheets

Minimum Criteria & Skills (including education & licenses)

Essential

Able to work to a high level of accuracyAble to work well under pressure and meet targetsInterpersonal skills to include good written and verbal communicationComputer literateExcellent customer service skills and a positive, customer focused attitudeAdvantageous

Experience in either DB or DC pensions administration would be an advantageExperience working within a contact centre would be an advantageGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Ad ID: 5418045099