Customer Service Advisor

Description

Your new company

A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis.

Your new role

Working as part of a small customer service function, you will be the first point of contact for enquiries relating to processing payments and service charges, as well as signposting to other areas of the service. Used to working within SLA timeframes, you will be a diligent and detail orientated individual that holds yourself to account to ensure you act within the agreed timescales. You will be responding to customer enquiries in an omni-channel manner which is inclusive of phone, email and Zendesk web enquiry. In addition, you will be supporting with any administration in the customer portal as required.

What you'll need to succeed

Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service will be considered! You will be a customer centric individual that thrives when helping people! You will be comfortably managing a varying workload, and be proactive to manage different tasks throughout the day. Experience working with Zendesk will be highly desirable, however this can be taught as long as you have experience with CRM systems. You will pride yourself on your attention to detail, and work with the utmost accuracy. You will be available at short notice, for a full time working week for a minimum of 3 months, with potential for further!

What you'll get in return

You will have full time working hours from 9am - 5:15pm Monday - Friday on site in Birchwood with access to ample free parking. You will be able to utilise flexible working around core hours, which can be explained at enquiry stage. You will have an hourly rate of £13.62ph + a holiday roll up, as well as prospects for longer or even permanent work!

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xjnqpsq

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Ad ID: 5418049671