Contact Centre Agent - Giving Advice and Making a Difference

Description

4 Days per week, Monday to Friday only

9 am - 6 pm (31.25 Hours)

2 x 15-minute breaks plus 1-hour lunch.

An Investor In People Gold Award Holder

In Office Role

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.

As a Scottish charity we are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.

We are looking for individuals who care. Driven to deliver the best service for individuals who need reassurance and advice.

Role Purpose:

You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.

You will ensure the provision of quality advice and information across all channels.

You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.

Person Specification:

You MUST have previous contact centre experience

Able to demonstrate commitment in previous roles

Dedicated and hard working

Ability and willingness to learn

Reliability

Good communicator

Good listener

Caring

Remuneration:

In return, we offer a competitive salary for a 4 day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance. We also provide free coffee/tea from the local coffee shop as well as free food on a Monday and Friday.

Job Types: Full-time, Permanent

Pay: GBP22,293.96 per year

Benefits:

Company pension

Cycle to work scheme

Life insurance

Application question(s):

We are a registered charity. Training and development of our staff is important to us. However due to the cost of such development we are looking for people who can demonstrate commitment to previous roles. Can you show how you are able to demonstrate length of service in previous roles.

Customer service can be difficult, particularly in a contact centre setting. We are looking for people who are currently working in this setting. Can you demonstrate this?

What is your notice period?

Why are you looking to leave your current employer, and why do you want to work for us?

(If you have already left your previous role, please explain the reason for your departure.)

Are you able to commute to our office, which is based in Glasgow?

(This is an office-based role, so please ensure that commuting is feasible for you.)

Was your most recent job in a contact centre, working as a contact centre agent?

We are looking for organised people with attention to detail. The first way to demonstrate this is to have an accurate and detailed CV.

Can you confirm your CV is correct on dates and company details?

Experience:

FCA activity: 2 years (required)

contact centre: 2 years (required)

Work Location: In person

Application deadline: 31/08/2025

Reference ID: ADS0725

Expected start date: 21/10/2025

Ad ID: 5416938568