Contact Centre Advisor

Description

The role of a Contact Centre Advisor requires exceptional customer service skills to assist and support customers effectively. Based in Smith Street, this temporary position is focused on providing solutions in the not-for-profit sector.

Client Details

This is a temporary opportunity within a small-sized organisation in the not-for-profit sector. The company is committed to helping its community and providing excellent service to its customers.

Description

Provide outstanding customer service to meet and exceed customer expectations.Handle incoming calls and emails efficiently and professionally.Resolve customer queries and issues promptly with a solution-focused approach.Update and maintain accurate customer records in the system.Collaborate with team members to ensure smooth operation of the contact centre.Escalate complex or unresolved issues to the appropriate department.Ensure compliance with company policies and procedures.Deliver an excellent service experience in alignment with the organisation's values.Profile

A successful Contact Centre Advisor should have:

Previous experience in a customer service or contact centre environment.Strong communication and interpersonal skills.Proficiency in handling customer queries and resolving issues.Ability to work well under pressure and in a fast-paced environment.Attention to detail and excellent organisational skills.Competence in using computer systems and software effectively.Job Offer

Competitive hourly pay.Temporary role offering possibility of going perm. Free on-site parking.Close to main public transport links.

Ad ID: 5417518115