Collections Advisor

Description

Job Title: Collections Advisor

Location: Customer & Communities Neighbourhoods Income Services

Hours: 36.25 hours/week

Contract: Fixed-term (until March)

We re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you.

Collections Advisor Key Responsibilities:

Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants.Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions.Data Management: Maintain accurate records in housing systems and financial databases.Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections.Financial Support: Raise awareness of financial inclusion programs and refer to support services.Campaigns: Contribute to income collection projects and initiatives. Collections Advisor Requirements:

Customer Service Experience, ideally in debt collection or a similar role.Strong Communication Skills for managing sensitive financial situations.Numeracy and accuracy in handling financial data.Problem-Solving Ability to assess situations and find effective solutions.Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus. Collections Advisor Personal Qualities:

Customer-Centered: Committed to delivering excellent service.Empathetic: Understanding of the financial challenges customers face.Adaptable: Comfortable with change and new challenges.Team-Oriented: Collaborative and able to work well with others. Qualifications:

GCSE (Grade C or above) in Maths or equivalent. Please apply online for this Collections Advisor role

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Ad ID: 5417518066