Contact Ironmongery Direct
Ironmongery Direct
Call Centre Agent - Temp to Perm
Essex
- Hours
- Full Time
- Posted
- 2 hours ago
- Salary
- 26496.00 GBP Annual + Monthly performance bonus
- Recruiter
- Ironmongery Direct
- Closes
- 16 Mar 2026
- Course
- No
- Contract Type
- Freelance
- Recruiter Type
- Direct Employer
Description
About the Accountabilities
Demonstrate exceptional skills when dealing with customersConsistently deliver high standards of customer service to existing and potential customersEstablish and build effective working relationships with our client's carrier partnersHandle customer issues relating to deliveries and effectively resolving themDemonstrate excellent awareness and responsiveness to sales opportunitiesGenerate sales through service, technical knowledge and selling skillsUpsell ancillary products to customers where it is beneficial to do soWork proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performanceActively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handlingBe responsive to demands and anticipate the needs of customerDeliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interactionAbout You
Good standard of MS products including Excel & WordCommunication skillsCustomer focusProblem-solvingAdaptable behaviourPlanning and organisingAttention to detail
Ad ID: 5417870913
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