Service Coordinator

Description

Service Coordinator

Edinburgh

Up to £28,000 DOE

Monday – Friday | 8:00am – 4:30pm

Full-Time | Permanent

We’re recruiting for an experienced Service Coordinator to join an established Facilities Management and Building Services business in Edinburgh.

This is a busy, varied role supporting the delivery of maintenance services across Housing Association contracts, coordinating engineers and ensuring jobs are completed efficiently and within agreed timescales.

The Role

Handling incoming maintenance and repair requests

Scheduling and coordinating engineers across multiple sites

Raising and allocating reactive and planned maintenance jobs

Managing engineer diaries and workloads

Supporting Housing Association maintenance contracts

Updating CAFM/internal systems with job information and progress

Liaising with tenants, clients, engineers and subcontractors

Monitoring jobs against SLAs and chasing outstanding works

Ensuring job records and documentation are accurate and up to date

Providing excellent customer service throughout the maintenance process

What We’re Looking For

Previous Service Coordinator / Helpdesk / Planner experience

FM, Building Services, Housing or Maintenance experience preferred

Confident coordinating engineers and managing busy workloads

Strong administration and organisational skills

xjnqpsq Excellent telephone manner and customer service skills

Comfortable working in a fast-paced environment

Good IT and system skills

What’s on Offer?

Salary up to £28,000 DOE

Monday to Friday – 8:00am to 4:30pm

Edinburgh based

Permanent, full-time position

Established Housing Association contracts

Opportunity to join an established Facilities Management business

Interested or know someone who could be a good fit? Get in touch

Ad ID: 5418857055