Scheduler / Repairs Planner

Description

Scheduler / Repairs Planner Salary: GBP26,000 to GBP30,000

Type: Permanent

Hours: Full–time, office based

I m working with an established property maintenance business looking to add a Scheduler / Repairs Planner to its operational team.

This is a busy office based position where you ll be responsible for organising works, booking appointments and helping keep day to day maintenance activity running smoothly.

You ll spend a lot of your time speaking with residents, operatives and internal teams, so this would suit somebody who is comfortable on the phone, organised and able to keep on top of a changing workload.

Previous experience within social housing, property maintenance, construction or a similar service led environment would be ideal, although the most important thing is that you are confident dealing with people and can stay organised when things get busy.

What you ll be doing Booking repair and maintenance appointmentsWorking with SOR codes as part of the repairs processScheduling operatives and coordinating daily workloadsSpeaking with tenants and residents over the phoneRearranging appointments when priorities changeUpdating job information and keeping records accurateLiaising with engineers, tradespeople and operational teamsHelping resolve scheduling clashes and missed appointmentsSupporting urgent and reactive worksKeeping customers updated on appointment times and changes What we re looking for You ll need previous experience within a busy repairs, maintenance, social housing, property services or similar

The key requirements for this role are:

Experience planning or scheduling responsive repairsGood working knowledge of SOR codes and how they are used within repairs and maintenanceExperience managing a high volume of jobs and changing prioritiesExperience coordinating operatives and/or subcontractorsComfortable dealing with follow on works, remedials and job updatesConfident communicating with customers and residents, including vulnerable residentsComfortable handling a high volume of calls and enquiriesAble to prioritise emergency and urgent repairs alongside planned workloadsStrong organisational skills and the ability to keep accurate recordsComfortable using job management, scheduling or repairs systemsConfident using Microsoft OfficeAble to remain calm and make sensible decisions when plans change at short noticeComfortable working full time from the office Experience within social housing would be highly advantageous, particularly if you have worked within a responsive repairs contract working within a contractor or subcontractor led repairs.

The opportunity This would suit somebody looking for a stable, permanent role within a busy property maintenance environment.

You ll be joining an established operational team and will have the opportunity to build experience across scheduling, repairs coordination and customer service.

This is a fully office based position, so applicants must be comfortable commuting into the office on a full time basis.

If you re currently working as a Scheduler, Repairs Planner, Works Coordinator, Maintenance Coordinator, Service Coordinator, Customer Service Coordinator or Planning Administrator, I d be keen to hear from you.

Apply with your CV or get in touch for a confidential conversation.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Ad ID: 5419282306