Housing Officer

Description

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire.

What the Job Will Be Doing

Managing tenancies within Temporary Accommodation, ensuring a high–quality and customer–focused housing management service Completing pre–tenancy checks, risk assessments and regular tenancy reviews, including six–weekly and long–term tenancy reviews Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt Handling anti–social behaviour cases and tenancy breaches in line with policies and procedures Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards Managing void turnaround processes to ensure properties are re–let efficiently Working collaboratively with internal teams and external agencies to deliver a seamless service Representing the organisation at court hearings and external meetings where required Engaging with residents and supporting community involvement initiatives Ensuring compliance with housing legislation, regulatory standards and organisational policies Supporting business continuity and emergency response where required, including occasional out–of–hours work What You Will Need

Experience in tenancy management within Temporary Accommodation or a similar housing setting Experience working with vulnerable individuals and managing complex cases Proven experience managing rent arrears and supporting income recovery Strong knowledge of housing legislation and tenancy management practices Excellent communication, negotiation and problem–solving skills Ability to manage a varied caseload and work independently Strong organisational and IT skills, including experience using housing management systems Full UK driving licence and access to a vehicle

Ad ID: 5418205159