Client Relations Manager

Description

Client Relations Manager in a Service Delivery Role

About IMS Group

At IMS Group, we are a leader in fire safety solutions, providing industry–certified fire door and fire–stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end–to–end fire protection services.

As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire–stopping surveying, we pride ourselves on setting the standard in our field.

The Role

We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects.

This role requires a sound understanding of commercial and financial performance ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company s wider business objectives.

Key Responsibilities

Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives Compile and manage detailed project reports and updates for internal and client review Work with the Technical Director to ensure all works are delivered in compliance with agreed specifications and industry standards Serve as the main point of contact for client communications during and after project delivery Monitor project progress, resolve issues promptly, and escalate where required Ensure accurate documentation and use of IMS Group s bespoke reporting software including daily reconciliation Support continuous improvement by identifying and implementing process enhancements Assist with resource planning and mobilisation of project teams Maintain strong relationships with stakeholders, ensuring a customer–first approach

What We re Looking For

Must demonstrate a commercial and sales–oriented approach, effectively leveraging available data, tools, and internal resources to support business growth Strong organisational and time management skills Excellent communication and interpersonal skills A keen eye for detail and accuracy in reporting Ability to multitask in a fast–paced environment Sound commercial awareness Proficiency in Microsoft Office and comfort with bespoke software platforms A proactive, solutions–focused mindset Why Join IMS Group?

Be part of a pioneering company that values quality, compliance, and sustainability Work with a supportive, professional team in a fast–growing business Continuous development opportunities and training Competitive salary and benefits package

Ad ID: 5417318752