Client Liaison Officer

Description

MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire.

Key Responsibilities:

Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service.Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied.Address anti–social behaviour, fly–tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve asnecessary.

Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, police etc.

Maintain accurate and detailed customer records on the systems.

Requirements:

Excellent customer service delivery, demonstrating good communicationHighly selfmotivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for moneyExperience of working in a climate of legislative and organisational change. Proven problem–solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systemsExperience of working in the housing or property sector. Knowledge of regulatory legislation for social housing.

Ad ID: 5418262130