Operations Supervisor

Description

Operations Supervisor

Location: East Anglia (Brandon)

Salary: £35,000–£38,000

Sector: Construction / Materials Testing

Reports to: Operations Manager

Team Size: Supervising field technicians & lab support teams (size varies by region)

About the Role

We’re looking for an experienced and proactive Operations Supervisor to help coordinate day-to-day activity across a busy materials testing operation.

You’ll be at the centre of a fast-paced environment, ensuring field teams attend jobs with the right equipment, testing is completed to required standards, and client deadlines are met.

This is a hands-on role where strong communication, people leadership, and the ability to solve problems on the fly are essential.

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We welcome and encourage applications from veterans and those transitioning from the Armed Forces.

Key Responsibilities

People & Team Leadership

- Lead, support, and develop a team of field technicians and operational staff.

- Plan daily/weekly workload and allocate resources effectively.

- Provide guidance, coaching, and on-the-job support to ensure consistent performance.

- Support new starter onboarding and training requirements.

Operational Coordination

- Schedule and coordinate site-based testing jobs across multiple locations.

- Ensure teams arrive on site with correct kit, calibrated equipment, and job documentation.

- Monitor work progress throughout the day, reallocating resources as needed.

- Maintain strong communication between field teams, the lab, and management.

Quality, Compliance & Standards

- Ensure all testing is carried out accurately and in line with UKAS-accredited methods.

- Maintain high levels of operational quality and address non-conformance issues promptly.

- Uphold health & safety standards across all operational activity.

- Support audit preparation and continuous compliance requirements.

Client & Stakeholder Management

- Ensure client expectations and contract requirements are met.

- Escalate issues promptly and help implement corrective actions where needed.

- Provide daily/weekly operational updates to the Operations Manager and other stakeholders.

Process Improvement

- Identify inefficiencies, bottlenecks, or repeat issues within daily operations.

- Recommend improvements to workflow, scheduling, and team processes.

- Assist in implementing new operational systems, reporting tools, or process changes.

Skills & Experience Required

- Proven experience supervising or leading teams in an operational environment (construction preferred but any industry is fine).

- Strong organisational and scheduling skills with the ability to manage multiple jobs simultaneously.

- Practical mindset and comfortable problem-solving in fast-changing situations.

- Excellent communication skills, able to liaise confidently with field teams, labs, clients and senior management.

- Experience working to high compliance or quality standards (UKAS or similar desirable, not essential).

- Full UK driving licence.

Personal Attributes

We would love to hear from people who are:

- Calm under pressure and able to make quick, effective decisions.

- Natural leaders who can motivate and support others.

- Detail-conscious with a strong focus on quality and accuracy.

- Reliable, resilient, and committed to getting the job done.

Why This Role?

- Join a respected and growing organisation with high operational standards. xjnqpsq

- Opportunities to develop into senior supervisory or management roles as the business expands.

- Be part of a tight-knit team where your leadership has a direct impact on delivery and client satisfaction

Ad ID: 5417539849