Senior Claims Manager

Description

We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.

What’s in it for you?

* £30,000 - £35,000 per annum depending on experience

* Mon-Fri 9am – 5pm (1-hour lunch break)

* 25 days plus bank holiday (Increase through length of service)

* Opportunities for training and progression

* Company Pension

* Company health plan (After 1 year of service)

* Free parking

Duties include:

* Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication

* Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently

* Proactively follow up on outstanding claims to ensure timely progress and resolution

* Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them

* Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times

* Oversee and support claims handlers, offering direction, mentoring, and assistance where required

* Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations

* Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality

* Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims

* Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements

Experience Required:

* Minimum of 2 years’ experience in a senior claims management role or equivalent leadership position

* Experience within commercial insurance essential

* At least 3-4 years’ experience in a claims-focused role

* Proven leadership, organizational, and communication skills with a track record of managing teams effectively

* Strong analytical and problem-solving abilities

* Exceptional attention to detail with the ability to manage multiple priorities simultaneously

* Proficiency in Microsoft Office and claims management software, particularly Acturis

Interested?

Please call Taylor Butterfield or Megan Lancaster at Proactive Personnel, Telford for more information

Ad ID: 5417256884