Housing Duty Worker

Description

Looking for a role where no two days are the same?

We're looking for a friendly, reliable and caring people to join our Supported Housing team, helping young people aged 16-24 who live in our accommodation in Mansfield

You don't need previous housing experience. If you've got the right attitude, we'll provide the training and support to help you succeed.

Role Highlights

Job Title: Housing Duty Worker

Location: YMCA Mansfield, Commercial Gate, Mansfield, NG18 1EU

Salary: £25,056

Hours: 37.5 hours per week Monday to Friday on a 3 week rolling rota

OR 23 hours per week Saturday to Sunday on a 2 week rolling rota.

You can find full details below.

What will you be doing?

As a Housing Duty Worker, you'll help keep our building running smoothly and be one of the first people residents see when they need support.

A typical shift could include:

Welcoming residents and visitors

Answering questions and helping people find the support they need

Monitoring CCTV and building security

Issuing keys and dealing with lost keys

Completing simple administration tasks

Reporting incidents and keeping records up to date

Supporting fire safety checks

Helping maintain a safe, clean and welcoming environment

Most importantly, you'll be a positive presence for the young people living with us and help them feel safe, supported and respected.

About You:

You might be perfect for this role if you:

Enjoy working with people from different backgrounds

Stay calm under pressure

Are confident dealing with difficult situations

Can work independently as well as part of a team

Have good common sense and use your initiative

Are reliable, honest and trustworthy

Want to make a real difference in people's lives

Previous experience in housing or support work is helpful, but it's not essential.

We welcome applications from people looking to start a career in housing with previous experience in youth work, support work, customer service, security, care, hospitality or similar roles – previous experience of working or helping others is highly beneficial,

What matters most is your attitude, willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

Full time role – Monday to Friday only – 37.5 hours per week:

7:00am – 3:00pm

3:00pm – 11:00pm

11:00pm – 7:00am

Part-time role – Saturday to Sunday only – 23 hours per week:

11am – 11pm

11pm – 11am

What We Value

We’re driven by our core values and we look for these in every member of our team:

We Seek Out – We’re always looking for ways to do better.

We Welcome – We include, respect, and support everyone.

We Inspire – We believe in every person’s potential.

We Speak Out – We advocate for what’s right.

We Serve Others – We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star

Everything we do is inspired by our ambition that every child and young person we support:

Builds the relationships that help them discover who they are

Develops the skills and confidence to shape their own life

Learns how to connect with and contribute to the world around them

You will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.

Here’s some of what you can expect:

23 days annual leave (plus bank holidays), increasing to 28 days with service

Funded training, qualifications & career progression across YMCA services

Quarterly Campfires – celebrating our impact across the organisation

Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme

Discounted YMCA childcare & holiday clubs

£500 refer-a-friend bonus

Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to a DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.

What Happens Next?

We reserve the right to close the position earlier than advertised if required.

Due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted. xjnqpsq

For an informal conversation before applying, please reach out to our recruitment team who would be delighted to help.

REF-(phone number removed)

Ad ID: 5419019407