Description

Job Title: Transport Officer

Location: Ealing, West London (2 days office / 3 days remote once trained)

Hourly rate £22.02 PAYE / £29.30 Umbrella

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

As a Transport Officer, you will lead a team of Passenger Assistants and oversee the safe transport of children and vulnerable adults to school and essential services. This is a pivotal operational role responsible for:

Managing day‑to‑day delivery of travel assistance services

Leading and developing Passenger Assistants (approx. 25 direct reports)

Overseeing a large, diverse caseload of service users

Coordinating with commissioned transport providers

Producing route risk assessments, travel schedules and operational documentation

Ensuring excellent customer service to families, schools, and partners

Driving continuous improvement, efficiency, and value for money

Upholding safeguarding and compliance standards at all times

Key Requirement

You must have a sound understanding and practical application of home‑to‑school transport policies.

We are specifically looking for someone with demonstrable experience applying local and national statutory guidance to:

Assess eligibility for home‑to‑school travel assistance

Coordinate suitable and compliant transport arrangements

Ensure policies are consistently applied across cases

Promote safe travel and support independence

Work confidently with families, schools, social care and other stakeholders

This expertise is essential to ensuring that every pupil travels safely, equitably, and in accordance with statutory duties.

What You'll Bring

Experience working with vulnerable children or adults and understanding their needs

Experience supervising staff and/or managing high‑volume operational services

Strong ability to assess risk and produce high‑quality route risk assessments

Excellent communication and relationship‑building skills

Confidence handling challenging situations with professionalism and empathy

Strong IT skills and ability to analyse data and produce reports

Understanding of safeguarding principles and how they apply to commissioned services

Ability to prioritise, multitask, and manage competing deadlines

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

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Ad ID: 5417769118