Tenancy Sustainment Officer

Description

Tenancy Sustainment Officer – Supported Living

Durham | £14.50 per hour | 37.5 hours | Mon–Fri | Temp until Aug 2026 (potential extension)

Are you passionate about delivering excellent housing and support services that make a real difference?

Are you looking for a rewarding opportunity within Social Housing and Supported Living?

A well-established UK housing provider with a strong supported housing portfolio is seeking a dedicated Tenancy Sustainment Officer to join the Housing & Property Services team on an interim basis. This role focuses on supporting vulnerable tenants to sustain their tenancies, build independence, and achieve positive long-term outcomes.

You will be working within a values-driven organisation where kindness, respect, and courage underpin everything they do.

Vacancy Brief

* Role: Tenancy Sustainment Officer

* Contract: Interim until August 2026 (potential extension)

* Hours: Full time – 37.5 hours per week

* Location: Durham

* Working Pattern: Monday–Friday, 9am–5pm

* Pay Rate: £14.50 PAYE

* Compliance: Enhanced Adult DBS required

* Travel: Full UK driving licence & access to a vehicle required

Key Responsibilities

* Conduct keywork sessions to assess tenant needs and develop and maintain Tenancy Sustainment Plans (TSPs).

* Provide tailored support to help tenants sustain their tenancy and move towards independent living.

* Complete regular reviews of support plans, ensuring they reflect changing needs and risks.

* Support tenants with Housing Benefit claims, welfare applications, and financial inclusion advice.

* Manage a patch of supported living properties, ensuring homes are safe, compliant, and well maintained.

* Carry out housing management duties including lettings, allocations, tenancy sign-ups, and estate inspections.

* Proactively manage rent arrears, offering advice, support, and referrals where required.

* Manage and resolve anti-social behaviour (ASB) cases in line with policy and procedure.

* Complete risk assessments and safeguarding referrals, working with relevant internal and external partners.

* Report and monitor repairs, working closely with maintenance teams and contractors to ensure timely resolution.

* Support voids management and property turnaround to ensure timely re-let of properties

Skills, Experience of this Role

* Minimum 2 years’ experience in housing, supported housing, or tenancy sustainment roles.

* Strong understanding of tenancy management, rent arrears, ASB, and housing legislation.

* Experience working with vulnerable adults and delivering person-centred support.

* Ability to complete support plans, risk assessments, and clear case records.

* Strong communication, negotiation, and customer service skills.

* Ability to manage a varied caseload independently and prioritise competing demands. xjnqpsq

* Improved outcomes in tenancy sustainment, rent recovery, safeguarding, and community stability through proactive intervention and partnership working.

Career Progression Opportunities

Housing Management • Supported Housing • Tenancy Sustainment • Income Management • ASB Specialist Roles • Neighbourhood Services • Compliance • Scheme Management • Community Housing Services

Housing Officer – Tenancy Sustainment – Supported Housing – Supported Living – Housing Management – Rent Arrears – Income Officer – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Social Housing – Housing Association – Safeguarding – Vulnerable Adults – Multi-Agency Working – Repairs & Maintenance – Compliance – Housing Support – Neighbourhood Officer – Property Management – Housing Advice – Customer Service

Ad ID: 5418315818