Duty Careline Officer (Temp: London)

Description

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.

Pay Rates:

Office Hours: £21.50 PAYE | £27.48 Umbrella

Out of Hours: £25.29 PAYE | £32.27 Umbrella

Contract: Temporary

Working Pattern: Full-time | Shift-Based (Including Out of Hours)

This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times.

You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.

Key Responsibilities

Respond to emergency telephone and alarm calls promptly and professionally

Assess urgency levels and coordinate appropriate responses

Visit service users when required to provide practical and emotional support

Liaise with emergency services, next of kin, and external agencies

Maintain accurate records of all calls and actions using computer systems

Install telecare alarms and associated equipment

Respond to housing and repair emergencies for sheltered housing residents

Handle out-of-hours emergency housing enquiries, including homelessness calls

Contact keyholders and relevant parties during emergency situations

Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern

Monday to Friday during core operational hours

Required to work out-of-hours shifts as part of rota

Must be available to work 4 out of 8 Bank Holidays

Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:

Enhanced DBS (or willingness to obtain)

Experience in emergency response, careline, housing, or customer service environments

Strong decision-making skills under pressure

Excellent communication and listening skills

Ability to assess emergency situations quickly and calmly

Experience using IT systems to log calls and maintain records

Full UK Driving Licence (required for emergency visits)

Ability to work independently and within a team

Commitment to safeguarding vulnerable residentsDesirable xjnqpsq Experience

Experience within Careline, Telecare, Housing, or Emergency Services

Knowledge of sheltered housing or social housing services

Experience installing telecare equipment

Experience handling homelessness or emergency housing enquiriesWhy Apply?

Join a well-established organisation providing essential services to vulnerable communities

Competitive enhanced out-of-hours pay rates

Opportunity to gain valuable emergency response and housing experience

Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.

Apply today to be considered

Ad ID: 5418212491