Deputy Service Manager

Description

Deputy Service Manager - Supported Accommodation

Location: East Sussex

Contract: Permanent, Full-time

Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on‑call rota

Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults

Keywords: Supported Housing Manager, Deputy Manager, Housing Support, Young People Services, Vulnerability Support, Housing Officer, Safeguarding, Complex Needs, Homelessness Prevention, High Support Housing, Team Leader

About the Organisation

Our client is a leading regional charity providing high‑quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living.

Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs.

The Role: Deputy Service Manager

As Deputy Service Manager, you will support the Service Manager in the operational running of a high-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents.

You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence.

Key Responsibilities

Support smooth day-to-day operations of a 24-hour supported accommodation service

Ensure accommodation is safe, secure, welcoming and well-maintained

Oversee referrals, assessments, inductions and occupancy agreements

Deliver 1:1 keywork, groupwork and tailored support plans using trauma‑informed principles

Ensure high standards of safeguarding practice and risk management

Promote prosocial behaviour using de-escalation and psychologically informed approaches

Work with internal teams to support repairs, health & safety checks, void management and rent xjnqpsq collection

Participate in an out‑of‑hours management on‑call rota

Maintain accurate records and client data

Uphold safeguarding, equality, diversity and organisational policies

Contribute to service improvements using resident and stakeholder feedbackPerson Specification

Essential Experience

Background in supported housing, homelessness services, social care or similar

Experience supporting young people and/or adults with multiple and complex needs

Experience supervising or managing staff

Understanding of safeguarding, risk management and maintaining professional boundaries

Experience with housing management tasks - rent, voids, H&S, maintenance

Ad ID: 5417981808