Customer Operations Advisor

Description

Customer Operations Advisor

A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes.

Key Responsibilities

Deliver excellent customer service across phone, email and other channels

Resolve enquiries at first point of contact wherever possible

Process administrative tasks, including work with financial and legislative implications

Provide accurate advice to benefits customers to support timely claims

Maintain accurate records using internal systems

Work with internal teams and partners to resolve customer issues

Support vulnerable customers where required

Contribute to service improvements and work flexibly within the team

Requirements

Essential

GCSEs or equivalent

Experience in telephone-based customer service

Experience working in a fast-paced environment

Strong communication and problem-solving skills

Good xjnqpsq IT skills and accurate data entry

Ability to work independently and meet deadlinesDesirable

Customer service training or qualification

Administrative experience

Basic financial knowledge

Additional Information

Basic DBS required due to contact with vulnerable customers

12 week's contract with potential extension

Fully office-based

Ad ID: 5418229740