ASB Officer

Description

An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities.

Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.

Key Responsibilities of an ASB Officer:

Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution

Carry out estate visits, interviews, and evidence gathering in relation to ASB cases

Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes

Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation

Provide day-to-day housing management support across designated neighbourhood patches

Maintain accurate case records using housing management systems and CRM tools

Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution

Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement

Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures

Complete timely and accurate case updates, reports, and administrative duties between visitsIdeal Candidate:

Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management

Confident handling complex ASB cases, including evidence gathering and enforcement processes

Able to work independently, managing a high-volume and varied caseload

Comfortable working in the community and engaging directly with residents and partner agencies

Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)

Well organised with strong prioritisation skills and attention xjnqpsq to detail

Full UK driving licence and willingness to travel across patchBenefits of this ASB Officer role:

Competitive salary (dependent on experience)

Hybrid working arrangement

25 days annual leave plus bank holidays (increasing annually up to 30 days)

Option to buy or sell annual leave

3 additional wellbeing days plus 2 paid volunteering days

Generous matched pension scheme up to 12%

Life assurance (4x salary)

Enhanced maternity, paternity, and adoption pay

Private medical insurance, dental cover, and critical illness cover options

Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP serviceIf this ASB Officer role is of interest, please apply or contact (url removed)

Ad ID: 5418223174