Admin Assistant/Call Handler

Description

Call Handler - Temporary 12‑Week Assignment

Location: Lincoln

Pay Rate: £12.21 per hour

Assignment Type: Temporary - 12 Weeks

Are you an organised, confident communicator who enjoys helping people and keeping operations running smoothly?

We're looking for a Call Handler to join a busy and supportive team in Lincoln.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service.

What You'll Be Doing

Delivering Exceptional Telephone Support

Providing a professional, friendly and understanding service

Handling queries, appointment changes, cancellations and general information requests

Communicating clearly with callers and internal colleagues

Coordinating & Managing Appointments

Scheduling routine and priority appointments

Tracking individuals through their booking journey

Helping prevent delays by keeping workflows organised and up-to-date

Maintaining Accurate Information

Updating records on internal systems

Ensuring data is accurate, timely and compliant with internal guidelines

Following booking rules, processes and timelines

Supporting Daily Office Operations

Providing reception cover when needed

Sorting mail, photocopying, filing and general admin duties

Assisting with onsite enquiries and resolving issues when possible

Team Support & Training

Assisting with the onboarding and guidance of new team members

Collaborating effectively with colleagues across departments

Suggesting and contributing to service improvements

What We're Looking For

Experience

Customer service or office‑based experience

Comfortable working in a busy, fast‑paced environment

Confident using Microsoft Office, especially Excel and Outlook

Skills & Qualities

Excellent verbal communication

Strong customer care approach

High attention to detail and accuracy

Ability to prioritise tasks and use initiative

Flexible, adaptable and calm under pressure

You'll Be Great in This Role If You Are:

Friendly, supportive and customer‑focused

Able to handle fast‑paced telephone work

Organised and proactive

Approachable and professional

Motivated to deliver high‑quality service

Additional Information

This role involves:

Working at a computer for extended periods

Handling high volumes of calls daily

Occasional exposure to challenging or emotional conversations

Potential travel to other local sites for meetings or training

Why This Role Matters

You will play a key role in ensuring people receive timely communication, clear information and a positive, supportive experience throughout their booking journey. Your work truly makes a difference.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5417607629