Learner Engagement Manager - Leicester

Description

Learner Engagement Advisor

Location: Leicester

Position Type: Full-time

Salary: £26,000 – £30,000

Reports to: Head of Recruitment

About the Role

We are seeking an experienced and motivated Learner Engagement Advisor to join a growing team supporting adults into learning and employment. This role involves recruiting learners onto a range of training and pre-employment programmes, delivered across multiple sites. You’ll build strong working relationships with Job Centre Plus (JCP) staff, referral partners, and local employers, to identify prospective learners and guide them onto the most suitable training route.

You will be responsible for assessing learner needs using a full range of Information, Advice and Guidance (IAG) tools, supporting them to progress into work, apprenticeships, or further education.

Key Responsibilities

Learner Engagement and Recruitment

Build rapport with Job Centre Plus staff, community services, and referral partners

Identify and recruit prospective learners onto suitable training programmes

Deliver IAG using tools such as Training Needs Analysis, skill checks, SMART planning and employability assessments

Enrol learners onto courses and provide ongoing support to improve employability

Promote programmes and increase learner recruitment across all delivery areas

Match candidate skills to training and job opportunities

Conduct telephone interviews and shortlist suitable learners

Track learner progress and maintain regular communication

Employer Engagement and Business Development

Develop links with local employers to create progression routes for learners, including Sector Based Work Academy Programmes

Work with Business Development Managers to source job vacancies and promote opportunities

Use social media and recruitment platforms to advertise roles and build employer relationships

Attend client meetings, cold call prospects and promote services

Prepare CVs and correspondence to submit to employers on behalf of learners

Site-based Delivery and Target Achievement

Visit JCP offices regularly to maintain visibility and promote training offers

Meet learner recruitment targets through enrolment and course matching

Conduct outreach and marketing activities, including presentations to JCP and other agencies

Support learners to develop motivation and employability behaviours

Ensure vacancies are linked to courses and learners are supported into employment

Caseload Management and Administration

Deliver a personalised and positive experience for each learner on your caseload

Track recruitment performance by site and take action where referrals are low

Maintain accurate records and ensure all paperwork is audit compliant

Support with venue booking, course preparation, and coordination of delivery logistics

Update learner databases and collate course documentation including certificates and results

Person Specification

Qualifications

Level 2 qualification in Information, Advice or Guidance – Desirable

Knowledge and Experience

Experience recruiting adults in the further education or adult skills sector – Essential

Skilled in delivering IAG and supporting progression into employment – Essential

Proven track record working with JCP and external referral agencies – Essential

Understanding of the government’s support agenda for unemployed individuals – Essential

Skills and Competencies

Excellent verbal and written communication – Essential

Ability to build rapport and maintain productive working relationships – Essential

Good IT skills, including Microsoft Word, Excel, and CRM/database systems – Essential

Able to motivate others and overcome barriers to engagement – Essential

Commitment to equal opportunities and community education – Essential

Safeguarding Commitment

Motivation to work with children, young people, and vulnerable adults

Ability to maintain appropriate boundaries and professional relationships

Emotional resilience in working with challenging behaviours

Understanding of and commitment to safeguarding protocols

Ad ID: 5416941049