Security Officer

Description

We have an exciting opportunity for professional, customer-focused Door Officer to join our team at the Southbank Centre. This role is essential in ensuring visitor safety, excellent customer service, and smooth operational flow across the site.

The Benefits:

Health and Wellbeing Plans - including our family-friendly maternity policy.Flexible financial supportwith instant access to earned and authorised wages.Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.Full induction, ongoing training, and structured career development to help you thrive in your role.Quality kit and uniform - so you feel comfortable and can perform your role effectively.Fully funded SIA top-up training from our own team of in-house trainers.Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times.Refer a Friend Scheme - earn GBP100 for every person you refer who starts with us.Long service and recognition awards - celebrating your achievements. Our Client

The Southbank Centre spans 11 acres and includes the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library and more. It welcomes millions of visitors each year and is one of London's most iconic cultural destinations.

Purpose of the Role

The Door Officer plays a key role in ensuring safety, security, and exceptional visitor experience. You will be the first point of contact at entrances, maintaining a welcoming presence while ensuring venue policies and safety procedures are upheld.

Person Specification

Excellent communication and customer service skills.Ability to remain calm and professional under pressure.Strong situational awareness and vigilance.Proactive and confident when engaging with the public.Positive attitude and ability to work as part of a team.Reliable, punctual and well-presented at all times.First Aid certification required.Valid SIA licence. Key Responsibilities:

Offer a warm and professional welcome to all visitors.Monitor entrances and surrounding areas to ensure a safe environment.Engage proactively with visitors to offer assistance and prevent unwanted behaviour.Respond quickly and appropriately to safety alerts and instructions from supervisory staff.Contribute to the smooth execution of evacuation and invacuation procedures when necessary.Ensure compliance with venue rules regarding bicycles, skateboards, and prohibited items.Provide support to visitors with accessibility requirements, including the use of specialist facilities.Ensure adherence to venue policies relating to alcohol, behaviour, and visitor safety.Administer basic first aid.Maintain a high standard of professionalism, situational awareness, and customer care at all times. General Responsibilities

Cultivate strong working relationships with colleagues, partners, and the wider Southbank Centre teams.Ensure uniform is worn correctly and maintained in good condition.Assist with safety checks, reporting, and communication tasks.Respond to alarms and follow safety protocols appropriately.Undertake any reasonable additional duties required to support site operations. Is this you

At least 18 years oldSIA Guarding or Door Supervision licence5 years checkable work and address historyReliable, punctual, flexible, and smart in appearanceFriendly, approachable, and always professional Enthusiastic and motivated to do a great jobIdeally some experience within a Security environment or a customer facing roleAble to interact with clients and customers in a positive mannerSome experience working within a Security environment and working as part of a teamEffective people skills, able to interact with clients and customers in a positive manner Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code.

About Us

We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.

Ad ID: 5418034597