Warranty Officer

Description

WARRANTY SPECIALIST

Location: Chippenham

Salary: GBP30,000 Basic Salary

Hours: Monday to Friday, 9:00am - 5:00pm

Job Type: Full-Time, Permanent

Looking for a role where your warranty experience, attention to detail and customer service skills are valued?

If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners.

WHAT'S IN IT FOR YOU?

GBP30,000 Basic Salary

Monday to Friday, 9:00am - 5:00pm

No Weekend Working

Training & Career Development Opportunities

Pension Scheme

Statutory Benefits

Full-Time, Permanent Position

THE ROLE

As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales.

Key responsibilities include:

Reviewing and processing warranty claims and supporting documentation

Ensuring claims are accurate and processed efficiently

Coordinating repairs, replacements and returns with service centres and vendors

Communicating with customers regarding claim progress and resolutions

Investigating recurring warranty issues and identifying potential corrective actions

Maintaining accurate warranty databases and records

Producing and maintaining warranty reports

Ensuring relevant compliance records are kept up to date

Managing multiple warranty cases simultaneously

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

Previous experience in warranty administration, warranty claims or claims handling is preferred

Ideally 1-3 years' relevant experience

Strong customer service and communication skills

Excellent attention to detail

Strong administration and record-keeping abilities

Basic technical aptitude relevant to the product line

Ability to manage multiple cases and prioritise workload effectively

Professional and organised approach to problem solving

DESIRABLE EXPERIENCE

Experience using warranty management systems or CRM platforms

Understanding of RMA processes

Knowledge of Service Level Agreements (SLAs)

Understanding of parts logistics and repair processes

APPLY TODAY

This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham.

If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511

Ad ID: 5418793223