Time and Attendance Advisor

Description

Time and Attendance Advisor: Preston 6-month Contract GBP15.13ph PAYE Inside IR35

We currently have a requirement for a Time and Attendance Advisor to work for a defence client based in Preston. The role holder must be available to work 4-5 days a week for the first 3 months, then 3-4 days onsite thereafter.

The Time and Attendance team provides a service to 30,000 UK based employees by processing and maintaining accurate Time and Attendance records. The role will operate in a busy customer facing environment, dealing with queries of varying complexity from employees and stakeholders in the business.

The main objective of this role is to support with queries from employees within agreed service levels and provide high levels of customer service through resolving transactional queries, processing requests and maintaining accurate data and systems.

The role also contains an administrative duties and may undertake a range of regular scheduled tasks and ensuring these are completed. For example: processing pay extracts for overtime, conducting system checks and processing new starters. As a Time and Attendance advisor, you will be responsible for navigating a number of business systems to support with queries and business processes.

This role requires a customer focused approached to service delivery and operations and encompasses performance improvement, process improvement.

Duties

Navigating multiple systems and using process knowledge to respond to employees queries

Ensuring a high level of quality & customer service, in line with the Service Level Agreement

Responsible for supporting Time & Attendance tasks such as extracting and checking pay data, running reports, and data cleansing activities

Contribute to continuous improvement of existing procedures and processes to improve efficiency and effectiveness of the daily operation

Assisting in the review, development and implementation of changes to working procedures and documentation

Provide additional support to projects impacting Time & Attendance processes and team when required

Knowledge

Time and Attendance process and system administration experience(D)

Understanding of governance principles (E)

An appreciation of business policies and processes (D)

Knowledge of Time and Attendance Shared Services processes

Basic awareness of how Time and Attendance processes interact with other business area processes

Awareness of key stakeholder groups for Time and Attendance

Skills

Intermediate Excel Skills (E)

Excellent customer service skills (E)

Ability to learn and navigate business systems & applications (E)

Excellent oral and written communication skills, (E)

Service delivery and customer service excellence mind-set

Good communication skills

Taking initiative communicating with internal and external stakeholders

Proactive problem-solving skills and contribution to continuous improvement

Qualifications

GCSEs or equivalent in Maths and English (Grades A-C) (D)

Morson is acting as an employment business I relation to this vacancy

Administration filing e-filing GDPR secretarial data entry data input Excel Word Outlook Access MS Office booking system business support database management diary management minute taking document control

Ad ID: 5417771117