Service Reception Manager

Description

We are seeking a highly motivated and experienced Service Reception Manager to join our client's reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards.

Benefits:

Competitive basic salary of 35,000 with an achievable OTE of 45,000 as a Service Reception ManagerMonday to Friday working hours from 8am to 6pmPaid overtime for one in four Saturday morningsOpportunity to develop leadership skills and progress into an Aftersales Manager roleSupportive working environment within a well-established dealershipChance to work in a dynamic team committed to customer satisfaction and operational excellenceDuties:

Lead, motivate, and develop the service reception team to deliver outstanding customer experiencesManage customer complaints and resolve concerns efficiently and professionallyOversee daily operations of the service reception area, ensuring high standards of customer careCoach Service Advisors and reception staff to improve team performanceIdentify areas for process improvement and enhanced customer serviceSupport the Aftersales Manager in achieving departmental goals and operational targetsDrive customer satisfaction and contribute to dealership success through proactive managementRequirements:

Previous experience as a Senior Service Advisor, Service Team Leader, or similar role within automotive aftersalesPassion for delivering excellent customer service and achieving high levels of satisfactionConfident handling challenging customer situations and complaintsStrong leadership, communication, and organisational skillsProactive attitude with a desire to progress into an Aftersales Manager positionAutomotive sector knowledge and a customer-focused approach as a Service Reception ManagerContact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Barnet and Greater London, today to discover more about this fantastic Service Reception Manager opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

Ad ID: 5419191572