Service Desk Administrator

Description

JOB TITLE: SERVICE DESK ADMINISTRATOR

LOCATION: Farnham

SALARY: 26k/ 27k

COMPANY INFORMATION Service Desk Administrator

Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding teamClose working relationships with high profile clients meaning long term contracts and securityDedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioningOperating a mobile team of both residential and mobile engineers with various skillsets across London and the South EastExcellent reputation for delivering quality and high standards of serviceLeading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION Service Desk Administrator

As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferredTo be organised, with good attention to detailAbility to work in a fast-paced environmentSelf-motivated with the ability to set oneself tasks when working in a team, as well as individuallyExcellent written and verbal communication skillsGood time management skills to work under pressure and to deadlinesPro-active with the ability to think on your feet and for yourselfDemonstrate sound decision making when taking responsibility for tasksAccurate data entry skills

JOB INFORMATION Service Desk Administrator

As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filingIncoming phone calls & emails over various inboxesAllocation of works to engineers Working to response times to meet contractual SLA agreementsProviding support obtaining accreditations and certifications

Collating health, safety and compliance documentation

Assisting with quality procedures to obtain ISO standards (in future)

Jobsheet processing, including forwarding completed reports to clients & uploading to customer portalsRequesting site access and arranging Permits when required,Preparing quotations with support from contract managersRequesting costs and raising purchase orders to suppliers

Ad ID: 5419096583