Senior Admin/Liaison Assistant

Description

Written and verbal communication Working with vulnerable adults Start mid/end of June Hybrid Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.

Your new role

Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communicationOrganise and facilitate provisional enquiry meetings with complainantsAnalyse and summarise complex case information accurately and effectivelyManage a caseload of liaison work, working collaboratively with colleagues across the organisationArrange, facilitate, and transcribe telephone complaints where requiredProvide clear explanations of processes and decisions to stakeholders during and after case closureApply safeguarding policies to protect vulnerable individualsWhat you'll need to succeedProven experience handling complaints and providing advice via phone, email, and written correspondenceStrong understanding of working within policies, procedures, and service standards, including the Data Protection Act.Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databasesExcellent communication skills, with the ability to convey complex or sensitive information clearly and appropriatelyStrong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundariesExceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain EnglishHighly organised, with excellent attention to detail and the ability to manage competing prioritiesAbility to work independently and collaboratively as part of a team

What you'll get in return

35 hour working week. Monday to Friday, 9am till 5pmHybrid working after the first week of induction/training

Supportive and inclusive environment

Offices in the heart of Manchester city centre

Temp to cover secondment for 12 months

Interviews will take place in mid-June with start dates asap after

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Ad ID: 5418425513