Part Time Customer Service Administrator

Description

Part-Time Customer Service Administrator Redditch 24 Hours per Week Office-Based

An opportunity has arisen for a Part-Time Customer Service Administrator to join a well-established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.

This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.

As the Customer Service Administrator, you will be responsible for -

Delivering excellent customer service and acting as a key point of contactLoading orders onto internal systems and maintaining data accuracyUpdating and maintaining spreadsheets to support customer service activityLiaising with carriers, subcontractors, and internal departmentsKeeping customers informed of job progress and delivery updatesClosing out job files by obtaining PODs, purchase orders, and required documentationEnsuring jobs are completed and checked prior to invoicingHandling invoice queries, customer complaints, and operational queriesMaintaining accurate filing and system housekeepingEscalating issues appropriately to ensure timely resolutionIdeally, you will have experience in -

Customer service and administrative rolesWorking in a fast-paced, detail-driven environmentManaging multiple tasks and priorities effectivelyUsing MS Office, including spreadsheets and databasesConfident written and verbal communicationTransport or logistics environments (advantageous, but not essential)On offer for this Customer Service Administrator role -

Permanent, part-time position (24 hours per week)Working Wednesday to Friday, 7am - 3:30pm25 days' annual leave plus bank holidays (pro-rata)Supportive team environment with training providedThis is an office-based role, so candidates must be able to commute to the Redditch area.

If you are customer-focused, highly organised, and enjoy taking ownership of your work, please apply.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Ad ID: 5418343296