Operations Administrator

Description

Operations Administrator

Customer Accounts Team

We're looking for an Operations Administrator to join our Customer Accounts team.

This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.

You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.

Key Details

Pay: 14 per hourHours: Monday to Friday, 8:30am - 5:00pm, paid weekly every FridayContract: 12-week temporary assignmentOpportunity: Potential to become permanent after 12 weeksWhat You'll Be Doing

Processing customer account tasks accurately and within agreed timeframesCommunicating with customers by phone, email and letterResolving queries at first point of contact where possibleHandling customer documents and requests with care and precisionIdentifying and supporting vulnerable customers sensitively and in line with FCA guidanceRecognising and managing complaints in line with company and regulatory proceduresEscalating more complex issues to senior team members when requiredCompleting administrative tasks to a high standardSupporting the wider team and contributing to process improvementsFollowing all relevant policies, procedures and regulatory requirementsWhat We're Looking For

Strong attention to detailClear and confident communication skillsA team-focused approachAbility to manage multiple tasks and adapt to business needsProfessional and customer-focused mindsetWillingness to take ownership and deliver high-quality outcomes

If you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ad ID: 5418663482