Night Receptionist

Description

Night Receptionist

Imperial London Hotels Group

40 hours (5 out of 7 days weekly rota)

GBP25,856,00 + Benefits

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we'd love to hear from you!

We're looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Caf??, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.

What we're looking for:

1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industryA natural flair for customer servicePositive and caring personalityProblem-solving abilitiesFlexibility to work a varied shift pattern: night shifts including weekends and bank holidaysBasic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filingProfessional proficiency in EnglishTeam-oriented attitudeHappy to work in a fast-paced environmentDesirable (not essential but a plus!):

Proficiency in multiple languagesProficiency in OPERA (PMS System)What you will get in return

28 Days Holiday pro-rata increasing with length of service up to 33 daysFree meals on dutyUniform & dry-cleaningWorkplace pension schemeGBP300 Refer a Friend SchemeEmployee recognitionEmployee awardsSocial eventsInterest-free Season Ticket Loan / Travelcard Loan50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsShopping discounts across several high-street brands and online retailers (via Each Person)Nursery Scheme via Each Person (subject to eligibility)Early Pay - Instantly access a portion of the pay you've already earnedMental health first aiders support & well-beingEmployee Assistance Programme- Supported by Hospitality ActionAbout Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today!

Ad ID: 5417365088