Member Liaison & Complaints Support Officer

Description

Member Liaison & Complaints Support Officer

19- 21 per hour Full-time Hybrid (1 day in London office)

We're working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis.

This role is an immediate start and will run until October this year - candidates need to be immediately available.

This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.

The role

You'll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It's a busy and varied role where organisation, attention to detail, and clear communication are key.

Key responsibilities

Providing administrative support across complaints and member liaison processesLogging complaints and Code of Conduct cases accurately on internal systemsMaintaining trackers to monitor cases, actions, and deadlinesCarrying out initial eligibility checks and escalating queries where neededUpdating CRM systems with accurate and timely informationCoordinating complaints panels, including scheduling via Microsoft TeamsLiaising with internal and external stakeholders to confirm availability and attendancePreparing and distributing panel documentationSupporting panel meetings and ensuring records are maintainedManaging and triaging a shared complaints inboxSupporting improvements to inbox processes and workflowsAssisting with reporting, including quarterly updates on complaints activityProviding general admin support, including document management and case coordinationWhat we're looking for

Previous experience in an administrative role within a busy, service-focused environmentStrong organisational skills and the ability to manage multiple prioritiesHigh attention to detail, especially when handling sensitive or confidential informationConfident using IT systems, including Microsoft Office, Teams, and CRM platformsClear and professional communication skillsA collaborative approach and willingness to support across the wider team

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Ad ID: 5418345432