Lettings Administrator

Description

We are looking for a motivated and organised individual to join our Renewals and Tenancy Management team. This role will support the delivery of a high quality service for the benefit of both clients and tenants. You will be working on a large Build to Rent portfolio, collaborating closely with the site based team.

The ideal candidate will be a strong team player with excellent organisational and communication skills. You will have the ability to work under pressure, show initiative, and demonstrate a willingness to learn. Reliability, flexibility and a proactive attitude are key to success in this role.

This is a site based position and is a fixed term contract - 6 months

Key Responsibilities Deliver a high standard of customer service to residents at all times

Review and accept offers for new lettings, including right to rent checks

Manage the new tenancy progression process including referencing and tenancy agreement drafting

Process tenancy renewal paperwork and maintain legal compliance across all lettings

Carry out check in, check out and mid term property inspections when required

Compile inventory reports and prepare resident welcome packs

Liaise with the Resident Experience and Leasing teams to ensure apartments are ready for move in

Maintain accurate records on the property management database

Prepare reports for portfolio analysis, monitoring and performance tracking

Handle enquiries from tenants, utility providers, local authorities and other stakeholders

Work with the property accounts team to resolve queries when necessary

Notify utility providers and local authorities of tenancy changes

Collate data for client reporting

Support with ad hoc projects as required by the line manager

Undertake general administrative tasks as part of the role

Skills, Knowledge and Experience Previous experience in property administration, with negotiation skills considered advantageous

Strong organisational ability and attention to detail

Excellent communication skills, both written and verbal, with a positive attitude

Effective time management with the ability to multitask and perform under pressure

Clear understanding of customer care principles and practice

Ability to work collaboratively within a team environment

Proficiency in Microsoft Office, particularly Excel

ARLA Level 3 qualification is preferred

Working Hours Five days across seven with flexibility required.

Salary GBP27,000 plus discretionary bonus.

Ad ID: 5417342808