Japanese Speaking Assistant (Admin/PA)

Description

Japanese Speaking Assistant (Admin/PA)

Ref: YC46665

A Japanese IT company is seeking an Assistant (Admin/PA) for its London office.

The role involves working on-site at client premises, assisting with document preparation for major Japanese corporations, liaising with the head office in Japan, managing schedules, and serving as the primary point of contact for IT-related matters.

ELIGIBLE APPLICANTS:

- (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate (more than 18 months remaining on your visa)

- (X) NOT eligible: Student visa, Requiring visa sponsorship

WORK STYLE: On-site at the client site

VISA SUPPORT: Not available

Type: Permanent, full-time

Salary: GBP25-30k depending on experience

Working Hours: Monday to Friday, 9:00-17:30

tart Date: ASAP

Location: City of London

Main Responsibilities:

Daily Operation

Provide 1st line level of technical or business system support via telephone, email, and online ticketsSupport, maintain, and improve customer servicesAssist other team members in Europe or back office/project membersAssist customer HQ in Japan and third-party vendorsWork proactively to ensure prompt resolution of support cases, timely project completion, and the highest levels of customer satisfactionUnderstand and comply with the customer's IT policies and procedures

Administrative Tasks (based on customer requirements)

IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updatesProduce monthly IT reports and newslettersUpdate and maintain intranet contentsUser support for user ID management systems and other internal systems

System Integration / Maintenance Services

Support system integration and maintenance tasks on behalf of the customerMaintain related documents, including user manualsSummarise customer requirements for system integration services

Project Management

Act as project coordinator as a representative of the customerAssist other on-site engineers in implementing project work at the customer siteMonitor project progress and adjust as necessary to ensure successful completionCoordinate internal and external meetings; prepare and distribute agendas, minutes, and correspondence

Liaise with Customer HQ in Japan & Third-party Vendors

Liaise with the customer's HQ in Japan, other EMEA offices, and third-party vendorsHandle inquiries to vendors on behalf of the customer in both Japanese and EnglishManage and control service/product delivery by third-party vendors

Customer Management

Cooperate with other on-site support engineers to deliver excellent customer serviceListen carefully to customer requirements or requests and escalate to Supervisor/Line ManagerReport customer complaints immediately to Supervisor/Line Manager

Ideal Candidate:

Essential:

More than 3 years of working experience within large organisationsGood documentation skills (e.g., customer reports, manuals)Good team player and ability to collaborate with project membersBasic understanding of networking (LAN, WAN, Wi-Fi)Highly proficient in Microsoft 365 products (Word, Excel, Outlook, PowerPoint, MS Teams)Business-level verbal and written communication skills in Japanese and EnglishExcellent communication skills with clients, end users, and third partiesAbility to work flexibly on own initiative and as part of a teamAbility to prioritise and manage own workload

Desirable:

Experience using Microsoft 365 apps like SharePoint Online, OneDrive, MS Forms1 year or more working experience in a Japanese companyExperience as a Project Manager or Project Management AssistantAbility to interpret and process large, complex informationExcellent writing skills, able to produce clear and accurate documentation for a range of audiences

All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.

If your application is successful, we will contact you within two business days.

Due to the high volume of applications, we are unable to provide individual feedback on CVs.

Ad ID: 5417317469