Customer Support Administrator

Description

Customer Support Administrator

Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives!

Contract Details:

Contract Type: TemporaryStart Date: April 20th, 2026Contract Length: 3 monthsWorking Pattern: Full Time (Mon-Fri, 9 am - 5 pm)Work Arrangement: 3 days per week from homeLocation:

Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all.

What You'll Do:

As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include:

Acting as a liaison between complaints officers and customersProviding regular updates to customers via phone or emailManaging customer correspondence and maintaining an organized inboxLogging all correspondence on the case recordProcessing payments to customers accuratelyCollaborating with internal teams to resolve issuesLogging new complaints and ensuring they are addressed promptlyBalancing phone-based work with administrative tasks

What We're Looking For:

To succeed in this role, you should possess the following skills and experience:

A solid background in administrationExcellent phone-based customer service skillsAbility to handle challenging calls with grace and professionalismStrong verbal and written communication skillsA good level of IT proficiencyAdaptability and a positive attitudeBenefits You'll Love:

Weekly Pay with online payslips for your convenience.Annual Leave: Enjoy an annual leave allowance of 31 days per year.Employee Assistance Programme: Access to support when you need it.Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more.Smart Spending App for easy management of your finances.Workplace Pension Scheme to secure your future.

Why Join Us?

Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role.Supportive Environment: Join a team that values collaboration and open communication.Flexible Work Options: Enjoy the balance of working from home and in the office.

If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you!

Apply Now! Send your CV and you will hear from us within 2 working days.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Ad ID: 5418026950