Customer Service Administrator

Description

Customer Service & Order Processing Administrator

Location: AltonJob Type: Full-time, Office-basedSalary: GBP13.00 per hour, rising to GBP13.50 per hour after probationTemporary to PermanentWe are seeking a proactive and organised Customer Service & Order Processing Administrator to join our busy team in Alton. This role is perfect for someone who enjoys delivering excellent customer service and supporting day-to-day administrative operations in a fast-paced environment.

Day-to-day of the role:

Act as the first point of contact for customer enquiries via phone, email, and online channels.Provide accurate information on products, pricing, and delivery times.Resolve queries and complaints in a professional and timely manner.Process customer orders accurately and efficiently within internal systems.Check order details, pricing, and delivery requirements.Liaise with internal teams to ensure smooth order fulfilment.Track order progress and update customers on any changes or delays.Maintain accurate customer records and documentation.Support with general administrative duties including data entry, reporting, and document management.Required Skills & Qualifications:

Previous experience in customer service, administration, or order processing.Strong attention to detail and high level of accuracy.Excellent communication skills, both written and verbal.Highly organised with the ability to manage multiple tasks.Proficient in Microsoft Office (Word, Excel, Outlook).Experience with CRM or ERP systems is advantageous.Benefits:

Competitive hourly rate with clear pay progression after probation.Opportunity to join a supportive and collaborative team.Varied role with a mix of customer-facing and administrative duties.Stable, office-based position.To apply for the Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Ad ID: 5418542313