Customer Service Administrator

Description

Hours would be a choice of either 8.00am - 4.30pm or 8.30am -5pm

A 1st June start would be ideal, but there is flexibility on this.

We are seeking a friendly and adaptable Customer Service Administrator to join our client's supportive team in Bournemouth. Whilst previous office based experience is not required, you will need to have good IT skills and experience of multitasking in a busy, fast-paced environment.

You will be joining a small, close-knit team, where all individuals work together to meet business goals and where your contribution is truly recognised. You will be provided with thorough, on-going training for the role, to ensure you have the required tools to succeed and provide first class customer service to clients.

You will play an integral part in the business, managing key administrative tasks whilst ensuring that customer needs and expectations are met with professionalism and efficiency. The ideal candidate will thrive in a team setting, but also demonstrate the initiative and confidence to work independently when required.

The role is varied and very rewarding. You will need to be robust and able to work in a reactive environment as you will be required to think on your feet and take real ownership of projects, creating tailored solutions for customers.

If you are organised, professional, and passionate about delivering excellent customer service, we'd love to hear from you.

Key Responsibilities:

Answering telephone calls in a professional mannerBuilding strong relationships with customers and suppliers, and managing client accounts where necessary and ensuring a smooth processProcessing customer orders and liaising with suppliers.Handling customer enquiriesLiaising with the accounts receivable team regarding customer credit card paymentsUndertaking administrative tasks to ensure the smooth running of the customer service department, including any ad hoc dutiesAdministering pricing, purchase orders, and new site set-ups on the systemRecording accurate notes for sites, clients, and the supply chain, and communicating relevant information to departmentsAdvising on best practice for resolving conflicts when customer and supplier issues ariseSettling up and maintaining schedules for customers.Driving the use of AI to support business operations.Supporting other members of the team and other departments as required.Person Specification:

Friendly and customer focused.Adaptable and able to communicate with a variety of stakeholders.Previous experience of working in a fast paced environment.Strong customer service skillsExcellent written and verbal communication skillsStrong attention to detailHighly organised with strong attention to detailProficiency in Microsoft Office, including Outlook, Excel, and Word

Ad ID: 5418453430