Customer Care Resolutions Executive

Description

Customer Care Resolutions Executive - Coventry Your new company

This organisation operates within the automotive sector and is part of a larger group associated with several highly reputable brands. As they continue to evolve and bring more functions in house, they're expanding their Customer Care team to strengthen service delivery and enhance the customer experience. You'll be joining a forward-thinking business that values professionalism, regulatory compliance, and a customer-first approach, offering a dynamic environment where your skills will have a real impact.

Your new role

In your new role as a Customer Care Resolutions Executive, you'll be responsible for managing and resolving customer complaints with professionalism and empathy, ensuring all cases are handled in line with regulatory standards. You'll play a key part in improving the customer experience, maintaining accurate records, and supporting GDPR compliance through timely DSAR responses.

What you'll need to succeed

To excel in this role, you'll bring proven experience in customer service and complaint handling within a regulated environment. You'll have a solid understanding of financial products, complaints regulation, and GDPR, along with strong decision-making and communication skills. Proficiency in Salesforce and Microsoft Office is essential, as is the ability to manage a busy caseload with accuracy, empathy, and professionalism.

What you'll get in return

You'll be part of a professional and supportive team within a well-established organisation, gaining exposure to complex complaint handling, regulatory frameworks, and customer care best practices. This role offers a chance to make a meaningful impact while developing your skills in a fast-paced, customer-focused environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417219971