Programme Manager - Customer Journey

Description

Programme Manager - Customer Journey

£(Apply online only)pd

6-12 Month Contract

Our client a leading consulting business are working with a financial services client on a major customer transformation programme and require a Programme Manager. They are looking for someone with exceptional understanding of business and technology change, gained within a customer focus inititive, and who has the ability to work with stakeholders across large matrix environments.

Roles and Responsibilities:

Shape and execute the new customer transformation programme on the business side

Ensure development and delivery of solutions to improve business insight and our ability to meet reporting obligations.

Provide commercial insight and customer operational expertise, drive the simplification and standardisation of systems and processes whilst enhancing the control environment.

Ensure delivery of a fit for purpose operating model

Accountable for the successful delivery, planning, implementation and embedding of the deliverables in the organisation - maximising Business benefits

All end to end financial process design

Map critical processes - what issues the issues are/need to be resolved

Identify opportunities and define what solution should be

Profit optimisation

Experience Required:

Experienced Major Transformation delivery

Customer focus major delivery experience.

Industry or Consulting background will be considered.

10-15 years relevant experience

Ad ID: 5417240654