Customer care and wellbeing advisor

Description

Customer care and wellbeing advisor-Nottingam. Full-time & part-time customer service opportunities available Your new company

A respected and values-driven organisation based in Nottingham is seeking compassionate individuals to join its 24/7 support centre. Known for its commitment to wellbeing, inclusion, and professional development, this organisation provides care and support services across the region and has been recognised nationally for its workplace culture.

Your new role

As a customer care and wellbeing advisor, you'll be a vital part of a dedicated team offering emotional support and safeguarding guidance to individuals experiencing crisis or mental health challenges. Working within a contact centre environment, you'll respond to a range of calls, including mental health helpline contacts and emergency alerts, ensuring timely and empathetic assistance, sign posting and escalations.

Key responsibilities include:

Providing emotional support and practical guidance to callers in distressResponding to assistive technology alarms and mental health helpline callsSignposting to appropriate services and escalating safeguarding concernsMaintaining accurate records and contributing to service improvementsCollaborating with internal teams and external partnersSupporting out-of-hours services and business continuity operationsShift patterns include bank holidays and cover 7 days a week (rota-based):

Early: 6:00am - 3:15pmLate: 1:15pm - 10:30pmNight: 9:00pm - 6:00amFlexible options available: Full-time or part-time (2 or 3 days per week), with coverage across all shift types.

What you'll need to succeed

Experience in crisis helplines, mental health support, or similar rolesExcellent communication, problem-solving, and organisational skillsAbility to remain calm under pressure and multitask effectivelyStrong IT skills and attention to detailMHFA (Mental Health First Aid) qualification - or willingness to trainUnderstanding of diverse backgrounds and a commitment to inclusive supportA proactive attitude and willingness to challenge the status quo for better outcomes

What you'll get in return

A meaningful role where every shift makes a differenceA supportive, friendly, and inclusive team environmentRegular coaching, development opportunities, and career progressionAccess to a modern, purpose-built officeRecognition as part of an awarded workplace for wellbeing and inclusion

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417632707