Customer Account Administrator

Description

Customer Account Administrator

Location: West Lancashire

Salary: 28,000 + up to 10% bonus excellent company benefits

Hybrid working available

We are currently recruiting for a Customer Account Administrator to join a well-established manufacturing organisation based in the west Lancashire area.

This is an excellent opportunity for someone with strong customer service, account coordination and order processing experience who enjoys working within a fast-paced manufacturing environment.

The role will see you acting as a key point of contact for a portfolio of customers, managing the order process from initial enquiry through to delivery and ensuring customers receive a high level of service throughout.

The Role

Managing customer accounts and acting as a main point of contact Processing customer orders accurately and efficiently Coordinating customer requirements with internal departments Monitoring orders and ensuring deliveries are made within agreed timescales Liaising with logistics, planning, sales and distribution teams Handling customer queries, delivery issues, complaints and claims Maintaining accurate customer and delivery information Providing regular updates to customers regarding order and delivery status Producing relevant order and claims documentation Identifying issues quickly and ensuring they are resolved efficiently Supporting strong ongoing relationships with customers We are looking for someone who has experience within a customer service, order management or account coordination role, ideally within a manufacturing, engineering, logistics, distribution or similar environment.

You will need:

Previous customer service or customer account experience Strong order processing / order management experience Experience using SAP is essential Excellent communication skills Strong attention to detail The ability to prioritise a busy workload Confidence liaising with customers and internal departments A proactive approach to resolving customer and delivery issues Strong organisational skills

Ad ID: 5419086046