Complaints Administrator

Description

Complaints Administrator Your new role

As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include:

• Coordinating communications with students, staff, and external bodies

• Supporting committee management, including minute-taking and follow-up actions

• Managing precautionary suspensions

• Ensuring compliance with institutional policies and national regulations

• Providing guidance and advice on relevant procedures to students, staff, and The Union

• Contributing to continuous improvement by proposing updates to codes and procedures

• You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases.

What you'll need to succeed

To be successful in this role, you will need:

• HND/SVQ Level 4 or equivalent, or relevant practical experience

• Experience working with regulatory frameworks and administrative procedures

• Strong written communication and organisational skills

• Ability to manage confidential information with discretion

• Proficiency in IT systems and database management

• A customer-focused approach and commitment to enhancing the student experience

• Experience in a similar role within further or higher education is desirable.

What you'll get in return

• A supportive and collaborative working environment

• Opportunity to contribute to meaningful institutional processes

• Professional development and training opportunities

• Competitive salary and benefits package

• Flexible working arrangements where applicable

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5418341878