Client Services Administrator

Description

The role - Client Services Administrator

Salary - 26-28k per annum

Location - Glasgow City Centre (Hybrid-Working)

Hours - 9.00-17.00 - Monday to Friday

The Role

We're recruiting a proactive Client Services Administrator to support a key client as an extension of their Learning & Development (L&D) team. This is a fast-paced, client-facing role focused on coordination, advice, and delivery.

Reporting into the Head of the Contracts Team, you'll manage day-to-day client activity, handle incoming requests, and support delegates and suppliers throughout the training process. This is a varied role where no two days are the same, and priorities can change quickly.

Key Responsibilities

Act as the day-to-day point of contact for key clients, managing a steady inflow of requestsSupport the client's L&D function by advising on professional development options and available training solutionsLiaise with training suppliers and internal academies to source appropriate coursesManage delegate requests, bookings, and queries from start to finishWork with budgets, going out to market to identify suitable and cost-effective learning solutionsProcess exams and support associated training administrationJoin regular Microsoft Teams calls and discussions with clientsConfidently manage expectations and timelines with clients when neededPrioritise workload effectively in a fast-moving environment where work can be unpredictableAbout the Team

You'll be joining a stable, experienced team with very low staff turnover - some team members have been together for over eight years. The role will suit someone who is self-sufficient, proactive, and able to hit the ground running once trained.

About You

We're looking for someone with strong customer service or coordination experience, who enjoys building rapport and solving problems.

You'll ideally have:

Experience in a client service, sales administration, training coordination, or a similar roleConfidence communicating via Microsoft Teams calls and over the phoneA professional but personable manner and the ability to explain processes clearlyStrong organisational and prioritisation skillsThe confidence to hold your position with clients when required (no sales negotiation involved)Patience, resilience, and a solutions-focused mindsetExperience working with customers and suppliersThe ability to think on your feet and adapt to changing demandsWhy Join?

This is an interesting and challenging role where personality and team fit really matter. You'll be trusted to manage your workload, build strong client relationships, and make a real impact within a well-established and respected team.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Ad ID: 5418266649