Client Services Administrator

Description

At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.

Salary: Up to GBP27,000 DOE Location: SkelmersdaleWorking Pattern: Permanent - Full time Benefits: 25 days holidays plus bank

Main Responsibilities to Include:Client & Job AdministrationSet up and manage job records within the ERP system (Monarch)Maintain accurate and up-to-date job and customer information throughout the job lifecycleEnsure all administrative tasks are completed in line with agreed service levelsStock & System ManagementCreate and maintain new stock codes and related data within MonarchMonitor and update system information to support production and fulfilment processesDocumentation & Work InstructionsProduce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teamsUpdate documentation as customer requirements or operational processes changeCustomer SupportAct as a key point of contact for customers, providing job updates and responding to enquiriesSupport a positive customer experience through clear, professional communicationInternal CollaborationWork closely with Production, Planning, Quality, IT and Logistics teams to support job progressionAssist with issue resolution and support continuous improvement across processesReporting & AdministrationMaintain SLA tracking and operational reporting using ExcelHandle incoming calls, direct enquiries to the relevant teams and accurately record messagesSystems & SoftwareMicrosoft Excel: Confident with formulas, formatting and data managementMicrosoft Outlook: Effective email and diary managementAdobe Acrobat: Updating and managing PDF documents with data fieldsSkills & ExperienceEssentialPrevious experience in an administrative, account support or customer services roleHigh level of attention to detail and accuracyStrong organisational skills with the ability to manage multiple tasksConfident IT user with the ability to learn new systems and processes quicklyClear, professional communication skillsDesirableExperience using ERP systems (Monarch experience advantageous but not essential)Exposure to a manufacturing, production or print environmentExperience working within service level or deadline-driven environmentsThe Ideal Candidate:Proactive and positive with a strong sense of ownershipComfortable working with detailed, process-driven tasksReliable team player who collaborates effectively with othersCommitted to delivering high-quality work and continuous improvement

Ad ID: 5418215313