Administrator - Wigston

Description

Administrator

Overview

We are seeking a highly organised and customer-focused Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day-to-day running of sales operations.

Key Responsibilities

Account Management

Act as the primary administrative point of contact for assigned customer accountsBuild and maintain strong client relationships through excellent customer serviceSupport onboarding of new customers, including account setup and documentationRespond to customer enquiries relating to orders, pricing, lead times, and delivery schedulesAssist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics

Sales Support & Coordination

Prepare accurate quotations, proposals, and sales contractsProcess customer orders and ensure timely and accurate entry into the ERP systemMonitor order progress and provide proactive updates to customersProduce and support sales reports, forecasts, and KPI trackingProvide administrative support to the sales team, including meeting preparation, presentations, and follow-ups

Administrative & Operational Duties

Maintain accurate customer records, pricing, and contract informationSupport invoicing processes, credit checks, and payment follow-ups in collaboration with FinanceEnsure ERP system data is consistently up to dateAssist with organising customer visits, meetings, and trade events

Process Improvement

Contribute to continuous improvement of customer service and sales administration processes

Skills & Experience

Essential

Previous experience in sales administration, account management, or a similar roleStrong communication and interpersonal skillsExcellent organisational and multitasking abilitiesHigh attention to detail and accuracyProficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systemsAbility to work independently and as part of a team

Desirable

Experience in a fast-paced commercial or sales environmentFamiliarity with sales reporting tools and data analysis

Personal Attributes

Customer-focused with a proactive approachStrong problem-solving skills and a positive attitudeProfessional, adaptable, and confidentHigh level of ownership and accountabilityAbility to remain calm under pressure

Additional Responsibilities

Maintain strict confidentiality of customer informationAdhere to quality standards and company proceduresFollow health and safety guidelines at all timesEnsure proper use and care of company systems and equipment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418224370